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 Great selection of gold and platinum jewelry: gold and platinum rings, necklaces, bracelets, earrings and slides

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Customer Service

At Guvy.com, we want you to be satisfied with every purchase and feel confident while shopping with us. Please take a moment to read our policy as shown below to ensure complete satisfaction at Guvy.com.

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Contents  
Secure shopping Shipping & sales tax
Privacy policy Easy return policy
Track your order - New  
 
 secure shopping & secure online ordering guarantee

Credit Card Information

For your protection, we permanently delete your credit card number from our server once your order is completed and closed. After deletion from our server, only the last 4 digits of your credit card number is left for identification purposes. You may be assured that NO record of your credit card number is permanently stored in any form including off-line! Please be assured that we have taken maximum security measures to protect your personal information.

We work constantly to ensure safe shopping at Guvy.com. The security of your personal information is protected during transmission using the Secure Sockets Layer (SSL), which encrypts all information into scrambled code to prevent unauthorized access. When entering personal data and credit card information on "check out", you will see a little lock on the bottom right hand side of your browser. This means that the information that you have provided is kept secure and will be encrypted during transmission to prevent unnecessary leakage of information. Our SSL certificate, issued by Geotrust is a guarantee that we value your right to high security measures.

To view Certificate of Authority (on encrypted pages)
1. Right-Click (Windows) or Control-Click (Macintosh) on any pages in your checkout process, choose "properties" and view the certificate.
2. Double click on lock icon on the bottom of web browser at any time during checkout.
3. Click on the "click to verify" link on the Geotrust logo to verify the validity of our certificate.

If you still feel unsafe to disclose credit card details online, you still have the option of contacting our customer representative by phone or faxing the information to us.

 
privacy policy   

At Guvy, we recognize your right to Internet privacy and security. The information that you provide to us will only be used solely for our purposes, to gather information about you so that we might be able to further personalize our service to you as well as customize our services in order to serve you better. We guarantee that the information we have about you will not be sold, rented, or exchanged for benefits to other companies. We may, however, use third parties to aid us in providing great service to you, such as payment processing, mail delivery and fulfilling of orders etc. If in the necessary event that your personal information is provided to third parties, we assure you that such information will be handled in the strictest confidence.

Bargain-Alert! Newsletter

We collect e-mail address from visitors and customers who prefer to receive information on Guvy' promotions, sales, discounts and lucky draw prizes via email. Your e-mail addresses are kept in an internal list and will not be revealed to other parties.

Tell-a-Friend

Guvy's Inform-a-Friend service allows you to tell your friend about our products and services. This service will request for your name and your friend's e-mail address in order for us to automatically generate an invitation e-mail to our site. Your friend can always opt to remove his/her e-mail address from our database if she does not wish for further notifications from us.

Links

Guvy.com may have third parties links on our site. While we assure you that our third party links are most definitely reputable merchants, we still urge you and as a precaution to read the privacy policy of every site that you visit before providing your personal information as our privacy policy is only applied within our web site. We will not be held responsible for privacy practices of third party sites.

Use of Temporary Cookies

We use temprorary cookies to record the user's session information such as shopping selections during the order process. As a security measure, the cookie will expire when the browser is closed. Customers who elect not to accept temporary cookies on their browser, may not get as high a customization on our web site during shopping.

  
shipping & sales tax

We process all orders promptly upon receipt. Listed in the chart shown below are our shipping charges. Please note that we charge the actual shipping costs on orders without premiums. You will receive an email notification with a tracking number if you elect the express delivery option (other tracking numbers available on request). Please note that it might take longer during peak seasons to process and ship the orders. In the event that an item is out of stock, or requires a longer lead time, you will receive an email notification from Guvy informing you about the delay.

Ground Shipping takes 2-7 busines days IN ADDITION to the time it takes to physically package and ship your order (hand over to the carrier). 3rd Day Shipping takes 3 full business days to arrive after shipment. 2nd Day Shipping takes 2 full business days to arrive after shipment. Overnight Shipments will arrive the next business day. Business days do NOT include saturdays or sundays. No shipments are made saturdays or sundays. Saturday delivery is available on certain items at extra charge and on special requests only (contact a representative to see if it's available).

'Ships in :' field next to each product is the time to physically package and submit the package over to the carrier. It does not include the actual travel time it takes to get to your door. The travel time is dependent on several factors such as the distance between you and the warehouse and/or the shipping method you selected i.e. ground, 2nd day, overnight

Customers in Hawaii (HI), Puerto Rico, and Alaska (AK) must choose either UPS 2nd Day Air or Next Day Air service since UPS Ground service is not available to these areas. All orders submitted with Ground Shipping to these areas will be automatically upgraded to 2nd Day Air at extra charge.  NOTE: We do not ship to Post Office boxes and all items shipped may require an adult signature for delivery.  

Canadian Orders:
Canadian Shipments might be subject to Duty, Brokerage, G.S.T., P.S.T. and other import taxes which will be collected by the driver upon delivery. Guvy has no control over these charges and does not collect them. These charges are based on the value of the product in Canadian dollars and your ship-to destination.

How much Canadian tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you (NOTE: The tax rate may change without notice).

 Province of Delivery

GST

PST

HST

 Alberta

7%

-

-

 GV

7%

-

-

 Manitoba

7%

-

-

 New Brunswick

-

-

15%

 Newfoundland & Labrador

-

-

15%

 Northwest Territories

7%

-

-

 Nova Scotia

-

-

15%

 Nunavut

7%

-

-

 Ontario

7%

8%

-

 Prince Edward Island

7%

-

-

 Quebec

7%

-

-

 Yukon Territory

7%

-

-



Ground Shipping*
weight (lbs) USA Canada
0-3 $8.50 $28.45
3-10 $11.50 $31.45
10-15 $13.50 $33.45
15-20 $17.50 $37.45
20-25 $21.50 $41.45
25-30 $25.00 $44.95
30-40 $30.00 $49.95
40-50 $35.00 $54.95
50-60 $40.00 $59.95
60-70 $45.00 $64.95
70-80 $50.00 $69.95
111-113 $322.00 $341.95
2nd Day Air Shipping*
weight (lbs) USA Canada
0-3 $20.00 $39.95
3-5 $28.00 $47.95
5-10 $38.00 $57.95
10-15 $48.00 $67.95
15-20 $58.00 $77.95
20-25 $68.00 $87.95
25-30 $68.00 $87.95
30-40 $88.00 $107.95
40-50 $98.00 $117.95
50-60 $108.00 $127.95
60-70 $118.00 $137.95
70-80 $128.00 $147.95
Overnight Shipping*
weight (lbs) USA Canada
0-3 $35.00 $54.95
3-5 $40.00 $59.95
5-10 $54.00 $73.95
10-15 $64.00 $83.95
15-20 $76.00 $95.95
20-25 $88.00 $107.95
25-30 $99.00 $118.95
30-40 $102.00 $121.95
40-50 $114.00 $133.95
50-60 $126.00 $145.95
60-70 $138.00 $157.95
70-80 $150.00 $169.95

*Please note: weight numbers in the tables above may be rounded. Shipping tables above are for reference purposes only. Actual shipping charges may vary.

Sales Tax

In accordance with applicable state law, a sales tax of 8.21 % is added to all orders shipped to California addresses. Sales tax is not collected on all shipments to recipients outside of California.

Address Corrections

Please ensure that the delivery address you provide is correct for the recipient. Major carriers such as UPS and FedEx impose address correction fees ($12-15) if the recipient's address you've provided is not correct (ex: recipient moved). An address correction fee of $12.50 is billed to your card in these circumstances. Please verify the recipient's address before placing your order.

 

easy return policy

We take great pride in assuring the quality of our products. If for any reason you are dissatisfied with your purchase, we offer a 30-Day Money-Back Guarantee, so you can simply return the merchandise to us and we will give you a choice of refund, replacement or exchange for your purchase. Kindly let us know the reason for your dissatisfaction as it will help us to improve our products and services in the future.

How to return, replace or exchange an item

If you'd like to return a product, please contact a customer service representative first to get return authorization. Items must be in original resalable condition.

You have the following choices when you decide to return any shipment:
Refund - total refund minus any shipping costs (Prorated refund for shipping charges if an item is broken or damaged.). Please allow 3 working days for processing
Replacement - we will ship the replacement within 3 working days.
Credit - we will issue you a gift certificate for the amount, and you'll be able to redeem it at any time.

We are unable to offer you any form of refund after 30 days.

Damaged Items

If any item arrived damaged, you must hold onto the package as is and contact one of our customer service representatives immediatelly. Our customer service representative will notify the carrier and follow their procedures to claim damage insurance automatically applied to every shipment on certain carriers like UPS and FedEx. It is your responsibility to make sure you hold onto any damaged items long enough should the carrier wish to inspect the damage. If you elected a carrier that does not offer any damage compensation (including lost package), you will not be eligible for any claims. Therefore, it is encouraged that you pay a little extra for this type of insurance in case this situation arises.

If the carrier issues a refund, you will be credited for the purchase. However, the carrier must approve and issue any refunds before a replacement or credit can be issued to you. They may or may not require a visual verification of damaged goods as per their policy.

Where to return, replace or exchange an item

Simply send the package, along with a printed copy of your return confirmation form via prepaid, insured shipping to:
Guvy.com
1850 Folsom St #704
Boulder, CO 80302

USA

Please note that you'll be responsible for the payment of shipping and insurance of the returned items.

Returns of 'Quantity/Volume Pricing' Items or any other Special Order Terms

Items ordered with any special terms and/or conditions, such as but not limited to items ordered at quantity pricing, volume orders, etc., incur a restocking fee of 20%. Shipping charges are not refunded. Restocking fee does NOT apply to retail orders at normal retail pricing including items on sale and/or clearance.


terms & conditions

Guvy.com invests a lot of resources to provide current and accurate information for all customers. We make every attempt to update our site with changes in pricing or availability once we are notified by our suppliers and others in the chain of supply. We will notify you prior to processing any order any changes in availability or pricing. In any case, you will always have the choice to cancel the order if the availability or pricing has changed and you no longer wish to receive the order. Furthermore, Guvy.com will give you the choice of canceling any order for any reason prior to it being accepted and processed.

Our suppliers' inventory constantly changes and ours does so too. Guvy.com is technologically sophisticated but in certain cases errors, such as but not limited to, omissions, misprints, or delayed data (such as but not limited to data from suppliers) may occur. We reserve the right to correct all and any orders with any errors expressed or implied prior to accepting and/or scheduling them for delivery. In any case, we will notify you prior to shipping any major changes with your order.

 


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